SiteBrief Refund Policy

1. Current paid offer

At launch, SiteBrief offers the SiteBrief Fix & Recheck Pack for $19 USD one time. It covers one website, includes three real scans, and the scans may be used within 90 days of purchase. It does not automatically renew.

2. Before requesting a refund

SiteBrief provides limited, point-in-time website-readiness reports. A report may identify zero to five prioritized findings, and a limited scan may be unable to complete every check. The presence, absence, priority, or substance of a finding is not itself evidence that the Service malfunctioned.

Please contact [email protected] if you have a billing or technical problem. We want an opportunity to investigate and correct legitimate errors.

3. Refund eligibility

Contact us within 7 calendar days after the charge if you believe you are entitled to a refund.

We will provide a full refund when we confirm that:

• you were charged more than once for the same intended purchase;
• the charge was unauthorized, subject to reasonable verification;
• SiteBrief or its payment systems failed to provide the purchased access and we cannot provide the purchased service within a reasonable time; or
• applicable law requires a refund.

Once a usable paid report has been delivered, the purchase is generally final. A disagreement with the findings, a limited result accurately disclosed as limited, a website change after the scan, or a failure to obtain a desired ranking or business outcome does not by itself qualify for a refund.

Unused scans in the pack are not redeemable for cash merely because they were not used before the 90-day usage period ends, unless applicable law requires otherwise or the checkout terms expressly state otherwise.

We may issue a discretionary goodwill refund or credit based on the circumstances, but doing so once does not require us to do so again.

4. Infrastructure failures and scan allowance

SiteBrief is designed so that a SiteBrief infrastructure failure—such as an unavailable scanner integration, service-to-service failure, malformed worker response, or report-finalization failure—does not silently consume a paid scan allowance when no valid terminal report is successfully finalized.

A target website’s own DNS failure, connection failure, timeout, rate limit, redirect problem, unsupported content, or other bounded attempted-scan result may still produce a legitimate limited report and may consume a scan when that result is successfully finalized and delivered.

If you believe a scan allowance was consumed incorrectly, contact [email protected] so we can investigate the transaction and scan records.

5. Complimentary, beta, owner, and promotional access

Complimentary, beta, owner, and other no-charge access has no purchase price and is not eligible for a cash refund. Promotional credits, discounts, and unused complimentary scans have no cash value unless applicable law requires otherwise.

6. How to request a refund

Email [email protected] with:

• the email address associated with your SiteBrief account;
• the purchase date and amount;
• the Stripe receipt, payment, or transaction identifier, if available; and
• a brief explanation of the problem.

Do not email a full payment-card number, password, authentication token, or other sensitive credential.

We may request reasonable information to verify the account, transaction, and circumstances. Approved refunds are returned to the original payment method whenever practicable. Your bank or payment provider may take several business days to display the credit after we issue it.

7. Chargebacks

This Policy does not limit any nonwaivable rights. We encourage you to contact us first so we can investigate quickly. Filing a chargeback does not expand the refund rights described in this Policy, and we may provide relevant transaction, access, and delivery records to the payment processor when responding to a dispute.

8. Changes

We may update this Refund Policy prospectively. The policy presented at the time of purchase will govern that purchase unless applicable law requires otherwise.

9. Contact

Bozarth Software LLC, California, United States, [email protected].